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Frequently Asked Questions

Who am I buying from?
We have been in business for over 17 years and have been operating exclusively as a "mail order" business since 1995. We have found that we could better meet customer demands by shipping all over the country and, indeed, all over the world. We have had much repeat business over the years, and we look forward to expanding the available merchandise and working with many new customers.

What is your Shipping Policy?
We ship all our items in new boxes with high quality cushioning material (styrofoam peanuts, bubble wrap, etc.) to ensure a safe delivery. We ship domestically and internationally. We work hard to provide reasonable shipping costs. If you purchase multiple items, we can often consolidate merchandise to reduce the cost of the entire shipment. We request five business days to ship your merchandise, but strive to ship as quickly as possible. We will announce should longer shipping time be required because of travel/vacation.

Do you ship internationally?
Yes

What is your Return Policy?
Return Policy for Broken Items:
If the item is insured, a claim will need to be filed with the carrier. Please contact SundryDrop immediately for filing information. If the item is not insured, the buyer is responsible for the cost of the item should there be a non-receipt or breakage.

In order to file a claim, the buyer must keep the original box, all original packing materials, and labels affixed to the box.

Return Policy for Defective Merchandise: We inspect all items carefully prior to shipping. Should you receive a defective item, contact SundryDrop immediately so that we can work with you to resolve the issue.

Return Policy Should Buyer Not be Satisfied with Merchandise: Should you not be satisfied with the merchandise, contact us within three days. SundryDrop must authorize returns prior to merchandise being sent back. Merchandise must be returned in the original box, with the original packing material, and properly packed to help insure safe arrival. Following inspection that the merchandise was returned in its original condition as when originally shipped, SundryDrop will issue a store credit. The buyer is responsible for all return shipping and insurance fees.

What Customer Service help do you offer?
Providing strong customer service is extremely important to us. If you are in need of assistance, always feel free to contact us: Phone: 303-825-3859, e-mail: sales@sundrydrop.com or eauction@sundrydrop.com US Mail: SundryDrop.com™, 682 Grant Street, Denver, CO 80203